Hiring guides

What to do when EOR payroll is wrong or late

Open a documented payroll incident with the legal employer as soon as an error is identified. Reconcile what was owed and paid, identify the legal due date, arrange the correction and confirm any affected filings or benefits. A provider’s ticket target is not a substitute for the employee’s pay entitlement.

Assemble the minimum evidence

Provide the pay period, contract or approved amendment, payslip, expected and received amounts, bank-payment evidence and the disputed line items. Separate gross-pay errors, deductions, benefit deductions, exchange conversion and bank delays. Share sensitive payroll records through an agreed secure channel.

Set a correction plan with owners

Ask the employer to confirm the calculation, correction mechanism, payment date and any filing amendments. Tell the employee when the next update will arrive and who owns it. If the error affects several employees or periods, request a wider reconciliation rather than fixing only the first reported case.

Use the country deadline

Different rules govern ordinary wages, overtime and final pay. Singapore, for example, distinguishes salary and overtime deadlines. Texas has a specific administrative wage-claim filing period. Use the relevant country answer and authority guidance; do not invent a global grace period.

Check the correction reached every system

After payment, reconcile the bank amount, corrected payslip, year-to-date records, statutory remittances and benefit contributions where affected. Fair Work’s correction guidance also makes clear that back payment does not automatically rule out regulatory action. Record the root cause and the control that should prevent a repeat.

Worked decision

The agreed gross salary increased on the first day of the pay period, but the payslip shows the old amount. Compare the signed effective date with payroll data, calculate the gross shortfall and ask the employer to recompute deductions and contributions. Do not label the difference a tax-free expense reimbursement.

Questions before you act

Should the client pay the employee directly to fix it?

Agree any emergency arrangement with the legal employer so that payroll, withholding and records are handled correctly. Do not assume a second payment outside payroll resolves the first error.

Can an overpayment be deducted next month?

Ask the employer to check local deduction rules and any consent requirements before recovering it.

What should an employee do if support does not resolve it?

Preserve the evidence and consult the applicable labour authority or claims route promptly. Provider complaints do not establish that a statutory filing deadline has paused.

Country-specific decisions

Sources

Planning guidance with scoped country examples. Provider documentation describes its own processes.